The property or tour policy shown during checkout takes priority where it provides product-specific terms.
Refund eligibility
Refunds depend on the cancellation window, supplier conditions and the fare or package selected. Non-refundable bookings are clearly identified before confirmation.
Processing
Approved refunds are returned to the original payment method after supplier confirmation. Bank and payment-gateway processing times may apply.
How to request a refund
Contact Pegah with your booking reference, customer name and reason for cancellation. Our support team will confirm the applicable amount and estimated processing time.
Fees
Convenience, payment-gateway, insurance and already-consumed service charges may be non-refundable where permitted by the booking terms.