Always review the hotel or tour-specific policy linked from the checkout page before confirming.
Cancellation requests
Requests must include the Pegah booking reference and be submitted through our official support channel. The request time is used to calculate any applicable charge.
Hotels
Hotel cancellation charges vary by property, room plan and check-in date. The specific hotel policy is available on the property and checkout pages.
Tours
Tour refunds depend on the tour operator, scheduled date and notice period. Fixed-date group departures may have stricter cancellation conditions once minimum participation is confirmed.
Supplier cancellation
If a confirmed service is cancelled by a supplier, Pegah will coordinate an alternative date, comparable service or eligible refund according to supplier terms.